FAQ

At Sonagi, we pride ourselves on curating a selection of premium Korean skincare products that embody the essence of K-Beauty.

We understand that receiving a damaged or incorrect item can be frustrating. Please inspect your order as soon as it arrives, and if there’s an issue, get in touch with us right away. Our dedicated team will work quickly to resolve any problems, ensuring your experience with Sonagi is as smooth and luxurious as our products 💙

At Sonagi, we offer a 30-day return guarantee—no questions asked.
If you're not completely satisfied, you can return your items within 30 days. Feel free to reach out with any return inquiries.

We offer free shipping on all subscription orders, dispatched from our London warehouse. Typically, you can expect your order to arrive within 2-3 days.

Once your order has been dispatched, we’ll automatically send you a tracking number via email from Royal Mail. If you’ve provided your phone number, you’ll also receive a text with tracking details. You can also check the status of your upcoming orders in your Sonagi Dashboard. Simply log in using your email, enter the one-time code sent to you, and view your next scheduled delivery. If you need any help, feel free to reach out to us.

Absolutely. We believe in the fluidity of beauty and self-care. You may modify or cancel your subscription at your convenience, allowing you to tailor your experience to your evolving skincare needs. Your journey with Sonagi should always reflect your desires and aspirations.

Simply log into your Sonagi Dashboard using your email. You'll receive a one-time code via email—enter it to access your dashboard and cancel your subscription. If you run into any issues, feel free to contact our team, and we’ll be happy to assist you 😊.

Simply log into your Sonagi Dashboard using your email. You'll receive a one-time code via email—enter it to access your dashboard. From there, navigate to your subscription settings to update your shipping address. If you run into any issues, feel free to contact our team, and we’ll be happy to assist you.

How can I reschedule my next order?

How can I add another subscription to my existing account?

How can I edit my subscription details?

I love your service so much! What can I do to help?

Want to share the love with your friends?

How do I get access to all your exclusive skincare tips?

Thank you so much for offering! 🥳 We’d love it if you could leave us a review on Trustpilot. Your feedback helps us stay at the top of our game 💪

Simply ask your friends to enter your full name or email address on cart when they subscribe, and you will both get a referral gift in your next order!

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