What should I do if my order arrives damaged or incorrect?
We understand that receiving a damaged or incorrect item can be frustrating. Please inspect your order as soon as it arrives, and if thereās an issue, get in touch with us right away. Our dedicated team will work quickly to resolve any problems, ensuring your experience with Sonagi is as smooth and luxurious as our products š
What is your return policy?
Please see the details of our return and refund policy here
How long does shipping take for my order?
We offer free shipping on all subscription orders, dispatched from our London warehouse. Typically, you can expect your order to arrive within 2-3 days. We ship using Royal Mail Tracked 48.
How can I track my order?
Once your order has been dispatched, weāll automatically send you a tracking number via email from Royal Mail. If youāve provided your phone number, youāll also receive a text with tracking details. You can also check the status of your upcoming orders in your Sonagi Dashboard. Simply log in using your email, enter the one-time code sent to you, and view your next scheduled delivery. If you need any help, feel free to reach out to us.
Can I modify or cancel my subscription at any time?
Absolutely. We believe in the fluidity of beauty and self-care. You may modify or cancel your subscription at your convenience, allowing you to tailor your experience to your evolving skincare needs. Your journey with Sonagi should always reflect your desires and aspirations.Ā
How can I cancel my subscription?
Simply log into yourĀ Sonagi DashboardĀ using your email. You'll receive a one-time code via emailāenter it to access your dashboard and cancel your subscription. If you run into any issues, feel free to contact our team, and weāll be happy to assist you š.
How can I add more products to my subscription?
Simply log into yourĀ Sonagi DashboardĀ using your email. You'll receive a one-time code via emailāenter it to access your dashboard and cancel your subscription. If you run into any issues, feel free to contact our team, and weāll be happy to assist you.
How can I change, edit, or update my shipping address?
Simply log into yourĀ Sonagi DashboardĀ using your email. You'll receive a one-time code via emailāenter it to access your dashboard. From there, navigate to your subscription settings to update your shipping address. If you run into any issues, feel free to contact our team, and weāll be happy to assist you.
I love your service so much! What can I do to help?
Thank you so much for offering! š„³ Weād love it if you could leave us a review on Trustpilot. Your feedback helps us stay at the top of our game šŖ
Want to share the love with your friends?
Please see the details of our Referral Programme here