SONAGI PRESENTS: CHATKBT

Building the Future
of AI-assisted shopping

Skincare guidance at planet scale
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We built ChatKBT in-house at Sonagi to help provide personalised skincare guidance to your customers. It understands context, remembers preferences, and guides customers to products they’ll love through natural conversation.

ChatKBT connects directly to our store’s live product catalog, inventory, and pricing through Shopify’s Model Context Protocol. When a customer asks “What’s good for dry skin under £25?” ChatKBT searches our actual inventory in real-time and presents options that are in stock and ready to ship.

Next-generation AI-powered features
Natural Conversation
Contextual product recommendations
Smart Search
Real-time catalog queries
Cart Management
Complete checkout in chat
Customer Insights
Learn what your customers want
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Custom System Prompt
Through our custom system prompt architecture, you control not just what ChatKBT says, but how it says it. Want a warm, caring tone? Professional and expert? Playful and friendly? You define it.
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Intelligent Product Data
ChatKBT connects directly to our store’s product data in real time. ChatKBT has a semantic understanding of our products: It knows which items work for sensitive skin, which are vegan, which are best for morning routines versus evening and can give intelligent, context-aware recommendations.
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Knowledge Bank
Our built-in knowdlege base gives ChatKBT the ability to answer questions about shipping, return policies, company history, about our products, and more.
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Lightning Fast
ChatKBT is built on cutting-edge technology—Claude Sonnet 4, Shopify’s Model Context Protocol, React Router, and PostgreSQL—but you don't need to understand any of it. The system uses advanced architecture like Server-Sent Events for real-time streaming and OAuth 2.0 for secure authentication, all working behind the scenes to deliver fast, reliable experiences.

The future of AI-powered shopping is here

ChatKBT is up an running and has guided thousands of customers.

Try It Now Get In Touch

Questions? Email us at hi@sonagi.co.uk