At Sonagi, we pride ourselves on curating a selection of premium Korean skincare products that embody the essence of K-Beauty. Each item is meticulously chosen for its ability to elevate your beauty regimen, transforming the mundane into an exquisite ritual. Our offerings, such as the celebrated Korean Sheet Mask Box and rejuvenating Collagen Hydrogel Eye Patches, are not merely products; they are gateways to a world of luxurious self-care.

Our unique subscription service is designed to delight and surprise, delivering a curated variety of exclusive masks each month directly to your doorstep. This thoughtful approach ensures that your skincare routine remains fresh and invigorating, allowing you to explore the latest innovations in K-Beauty without the hassle of selection. Each delivery is an invitation to indulge in self-care, transforming your daily ritual into an art form.

Our Jade Gua Sha tool is a timeless instrument of beauty, revered for its natural face-lifting benefits. To harness its full potential, begin by applying a nourishing serum or oil to your skin, allowing the Gua Sha to glide effortlessly across your visage. Employ gentle, upward strokes, focusing on areas that crave rejuvenation. This ritual not only enhances circulation but also elevates your self-care experience to a realm of tranquility and elegance. If you need more help, we recommend watching this short video: Quick Gua Sha Massage.

We understand that receiving a damaged or incorrect item can be frustrating. Please inspect your order as soon as it arrives, and if there’s an issue, get in touch with us right away. Our dedicated team will work quickly to resolve any problems, ensuring your experience with Sonagi is as smooth and luxurious as our products 💙.

At Sonagi, we offer a 30-day return guarantee—no questions asked. If you're not completely satisfied, you can return your items within 30 days. Feel free to reach out with any return inquiries.

We offer free shipping on all subscription orders, dispatched from our London warehouse via Royal Mail Tracked 48. Typically, you can expect your order to arrive within 2-3 days. For wrinkle patches, we ship via Royal Mail Tracked 24 for faster delivery.

Once your order has been dispatched, we’ll automatically send you a tracking number via email from Royal Mail. If you’ve provided your phone number, you’ll also receive a text with tracking details. You can also check the status of your upcoming orders in your Sonagi Dashboard. Simply log in using your email, enter the one-time code sent to you, and view your next scheduled delivery. If you need any help, feel free to reach out to us.

Absolutely. We believe in the fluidity of beauty and self-care. You may modify or cancel your subscription at your convenience, allowing you to tailor your experience to your evolving skincare needs. Your journey with Sonagi should always reflect your desires and aspirations. 

Simply log into your Sonagi Dashboard using your email. You'll receive a one-time code via email—enter it to access your dashboard and cancel your subscription. If you run into any issues, feel free to contact our team, and we’ll be happy to assist you 😊.

Simply log into your Sonagi Dashboard using your email. You'll receive a one-time code via email—enter it to access your dashboard and cancel your subscription. If you run into any issues, feel free to contact our team, and we’ll be happy to assist you.

Simply log into your Sonagi Dashboard using your email. You'll receive a one-time code via email—enter it to access your dashboard. From there, navigate to your subscription settings to update your shipping address. If you run into any issues, feel free to contact our team, and we’ll be happy to assist you.

You can reschedule your next order through your Sonagi Dashboard. After logging in with your email and entering the one-time code, navigate to your subscription settings and select a new delivery date. If you need any assistance, feel free to reach out to us!

To add another subscription, log into your Sonagi Dashboard and select the option to "Double up your subscription and get a second Sonagi box". You can customize your new subscription and shipping details while keeping your existing one active. If you need help setting it up, our team is here to assist 😊.

You can update your subscription details, including your shipping address, payment method, or product selection, by logging into your Sonagi Dashboard. After entering the one-time code sent to your email, navigate to the subscription settings to make changes. If you have any issues, don’t hesitate to contact us!

Thank you so much for offering! 🥳 We’d love it if you could leave us a review on Trustpilot. Your feedback helps us stay at the top of our game 💪.

You can also join our Sonagi Ambassador Program and spread the glow! We’d be seriously excited to have you on board.

We’d be happy to offer you a discount code to share with your friends. Simply email us at hi@sonagi.co.uk, and we’ll send one your way. It’s our way of saying thank you for spreading the word!

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